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Turn customers into lovers

Customer service AI for exceptional brands.

Meet Cyrano

Your AI teammate for customer service. Here is one conversation, from the first message to the reply.

Maya writes to ask if a shirt she likes is coming back.

  1. 01

    A customer writes

    Maya asks if a shirt she likes is coming back in blue.

  2. 02

    Cyrano already knows her

    Nine orders, always a medium, likes short replies. It remembers every conversation she has had with you.

  3. 03

    It decides what is right for her

    She is one of your best customers, and her size is almost gone. So it keeps one aside for her.

  4. 04

    It writes as your brand

    A short, warm reply in your voice, and a record of why it decided and what it did.

  5. 05

    She comes back

    She orders, and she remembers how it felt.

Every conversation, a love letter from your brand

Cyrano knows each customer like an old friend, and treats each one in the way that wins their love. At any scale.

Turn every customer into a regular

AI Teammate

Hi Maya, welcome back! The linen shirt you love is back in blue. Shall I keep a medium for you?

Cyrano remembers what each one loves, so they keep coming back.

Every language, in your voice

Every customer in their own language, in your brand’s voice.

Calm on your busiest day

Black Friday gets the same care as a quiet Tuesday.

Pay for what it solves

You pay for each conversation Cyrano solves. Nothing for seats.

Knows every customer like an old friend

Memory

Remembers everything

What each customer bought, loves and dislikes, and how they like to be spoken to. Across every conversation.

Knows who matters

It spots your best customers and your first-time buyers, and treats each one that way.

Treats each one in the way that wins their love

Inbox

Saves the sale

The right size or an exchange before a refund, so the customer stays.

Shows why

Every reply shows what Cyrano read, what it decided and what it did.

Hands off with the full story

When a person should step in, they get the whole story. Nobody repeats themselves.

Learns from your best people

It learns from how your team answers, and does the same next time.

Keeps the friendship going

Writes first

When something is really for them, like a restock in their size, it reaches out.

Checks in

It gets to know new customers after their first order, the way a friend would.

Warns you early

It spots a pattern across conversations and tells you before it grows.

A note every week

What your customers felt this week, in a few lines.

You stay in control

Agent Lab

Approve replies

Read each reply before it goes out, until you trust it.

Playbooks

Write how to handle a case, in plain words.

Guardrails

Set what it must never do, whatever a customer asks.

Ask or Auto

For each tool, choose whether it asks you first or acts on its own.

Works withShopifyGorgiasZendesk

Make them fall in love with your brand

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